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The IT landscape has shifted more in the last five years than it has over the previous two decades combined. The emergence of AI and smart technology, the IoT trend explosion, the cloud phenomenon, and the alarming escalation of security breaches has caused companies in every industry to fundamentally rethink how they approach implementing and using their data network.
Digital transformation used to entail converting manual processes to digital processes. Now it’s an ongoing, never-ending evolution from one digital platform to the next. Technology is advancing at a relentless rate, and most companies large and small are struggling to keep up.
IT companies have now taken center stage as more and more businesses rely on the expertise of outsourced technicians, engineers, and developers to uncover solutions to the most complex IT issues. Computer services in St. Croix like have become vital to business owners who view IT as critical to their core organizational processes and protocols.
Below, we take a closer look at how partnering with an IT company can radically boost your company’s performance and help you maintain a high level of security for your network.
Companies used to rely on IT technicians for system repairs, restoration, or the occasional upgrade. With all the developments in technology and the urgency placed on companies to compete at a higher level, reactive measures to common IT problems can no longer sustain a company. Why? Because there are too many things that can go wrong when you bridge technology together. Issues can pile up and destroy productivity.
Pulse Tech has moved beyond the fix-it mode of IT assistance and has embraced a more proactive approach through our managed IT services. These services are combined to make up a comprehensive IT strategy. What does it include?
The cloud opens up endless possibilities for your team to access data, collaborate, utilize information from multiple remote devices, on-demand solutions, and take advantage of enterprise-level software.
24/7 Help Desk
Our help desk creates an omnichannel platform where you can receive remote or on-site assistance whenever you need. We can solve many problems quickly from our office. However, we are always available to solve an issue on site when you need us. The help desk allows you to create tickets online, send emails, texts, or call us to get assistance fast.
Hosted Email Solutions
We offer hosted email solutions that ensure you can stay connected on any device. This virtually guarantees business continuity so you can always send and receive email messages. Hosted email service also enhances your data security, both in your email boxes and in transit.
VoIP Business Phones
VoIP communication systems simplify your phone system, provides a more powerful transmission through structured cabling, and adds free features for users that would otherwise cost you money (voicemail, call-forwarding, conference-calling).
A virtual server gives everyone in your organization access to software and data. We can create and configure a server that is powerful enough to accommodate daily workflow. A virtual server is safer than a physical server because we can monitor it to ensure that only authorized users can get on it.
User Authentication and Encryption
Encryption allows you to send and receive data across a network without an unauthorized user hacking it. Encryption is vital for end-to-end platforms where both the sender and recipient must provide digital proof of their identity.
Mobile Device Management
If you assign mobile devices such as phones, laptops, or tablets to your employees, we can manage the devices on several levels. For instance, if an employee loses a device, we can remotely remove access and data from the device so that an unauthorized user cannot break into it.
Hardware and Software Upgrades
We can help you make a digital transformation by implementing new hardware or software to your network with little to no disruption in your workflow. Newer technology is more efficient, reliable, and more secure.
When choosing an IT provider, it is important to work with an experienced company that understands your particular needs and can respond quickly when you run into issues. Only a local provider can offer service at this level.
Pulse Tech understands this mentality, which is why our core focus is to connect with and meet the core needs of our clients on every level. That is why we developed PulseCare, a customer-focused service that helps us address the most important issues with companies that we work with every day such as:
We take the best features of hourly support and the best characteristics of preventative maintenance, implement a live help desk that anyone in your company can access, toss out the unfair extra fees, and bundle it all together into a cost-effective flat rate. A flat rate is something that our customers can get on board with and easily understand.
No matter where you are with your IT needs, can help you reach the next step. If you are looking for Computer Services in St. Thomas, St. Croix, SW Florida, Puerto Rico, and US Virgin Islands, then contact us today at 239.676.6679 for a complimentary initial technology assessment. You can also message us on our contact page.
Experienced Chief Executive Officer with a demonstrated history of working in the information technology and services industry. Skilled in Customer Relationship Management (CRM), IT Service Management, Team Building, IT Strategy, and Management. Strong entrepreneurship professional with a Master of Business Administration (M.B.A.) focused in Computer/Information Technology Administration and Management from Humboldt University of Berlin (Humboldt-Universität zu Berlin).