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Your patrons should want for nothing. Your staff bending over backwards with each visitor. Their professionalism is always second to none. But when your Information Technology goes down, will your clerks and housekeepers also receive 5-Star Concierge IT Service as your guests do?
Your convention center, hotel, casino, or cruise line is leveraging mobile technology. It’s fast and dynamic, with information at your fingertips and data designed to show you what your guests love about your hospitality company in real-time.
What if that same technology transformed your employee’s skills beyond your expectations? More tuned-in to what your guests will be looking for, before they ask, while they are at your location?
• Know your guest’s needs in advance
• Are Trained and equipped to tackle their daily duties
• Will Anticipate your guest’s communications and requests
Making information easily accessible to both guests and employees enables strategic communication. Between the two, information flows into your employee’s hands, anticipating your patron’s needs before they ask. It also hands over valuable business analytics to you and your management team to review.
With enhanced employee productivity, your organization benefits from happier clients. But did you know you will receive a noticeable boost in staff proficiency when moving over to digitization? Have you considered how that effects your company?
When gathering valuable, real-time customer information, your team can study and predictably plan your guest’s unforgettable experience, both now and for future events. Wouldn’t you like to use or upgrade your technology to capture, digitize, and transform guest data, creating memorable guest’s visits?
By harnessing the power of a rich rules engine, integrated with guest profiles from past purchasing data, you give your guests the customized experience that they expect from any 5-Star hospitality business.
• Give guests first class advice
• Provide faster check-in / check-out service
• Deliver focused service suggestions based on client profile
• Access restaurant menus, family entertainment, nearby shopping, or sightseeing venues.
It would be easy for us to boast, “Pulse Technology Solutions has been proudly serving the hospitality industry for many years. We have a thorough understanding of the hotel business, and we are ready to put our skills to work for you.”
But you know what? Every Information Technology company says that. What they cannot show you, these industry leaders came to and partnered with Pulse Technology Solutions to help meet their growing Hospitality IT Security needs and enable them to deliver endless memorable guest experiences.
• Secure, always-on Wi-Fi
• Optimized staffing based on analytics
• On-demand training for faster staff onboarding
• Knowledge of where your traffic highs and lows are by utilizing analytics
• On-demand educational tools for ongoing staff training upgrades
• Staff mobile devices – allowing for faster response to guests
You already know. Your guests expect everything at your location to work flawlessly. On land as well as on the water. From your reservation systems to your guest’s Wi-Fi in their room, everything must work and bring only benefits to the visitor. It’s just that simple.
We don’t have to remind you that you are always one bad online review away from losing out on business when travelers search for destination spots. You know how frustrating it is when you must wave your cell phone around trying to find the “right Wi-Fi hot-spot” in a hotel or motel room. You know the hassle – and how frustrating it is when your reservation systems crash in the middle of busy season.
You are always on your guard, because your systems are outdated, not updated, or worse, at the end of their life cycle and no longer supported.
Isn’t it about time to solve all those Hospitality Information Technology issues once and for all? After all, you should be able to depend on your technology 24/7. By partnering with Pulse Technology Solutions, you will get the high-productivity, reliable IT support that your business needs to thrive.
Work with us to devise a high-impact IT digitization strategy for your properties. We’ll help you get the most out of your day-to-day operations and introduce your employees to new levels of efficiency. But most importantly, we’ll help you turn “just passing through” to an experience destination your visitors will never forget, and memories that will last a lifetime.